Orion Whale Bob

1. Order Guide

Order Hours & Cut-off TimeOrders can be placed every day from 1:00 PM to 11:00 PM. Please complete your order before the daily cut-off so next-day delivery can proceed smoothly. Orders received after the cut-off are treated as the next day's orders and will be delivered the day after tomorrow.

Delivery ScheduleThis service operates on a next-day delivery basis and guarantees arrival before 10:00 AM the following day.

Delivery Completion NoticeOnce the items have been delivered to the designated location (lobby, front desk, etc.), we will take a photo as proof of delivery and send it to My Page immediately.

Address GuidelinesPlease provide an accurate and detailed delivery address and location (e.g., hotel name in English, guest name, room number). Please confirm that you will be staying at that address on the scheduled delivery date. We are not responsible if you cannot receive the items due to a schedule change (e.g., early check-out).

Hotel/Guesthouse PickupItems will be delivered by 10:00 AM on the scheduled date. Due to hotel security policies, it is often difficult for the delivery driver to bring items to the guest room door. We recommend picking up at the hotel lobby. If you cannot receive the items in person, please request in advance that the front desk accept a delivered food/goods package, or inquire about storage at check-in. However, if the hotel refuses to accept or cannot store the items, we cannot guarantee in-room delivery and are not responsible for any issues that arise.

2. Cancellations & Refunds

Delivery Delays & Force MajeureWe will do our best to complete delivery before 10:00 AM. However, if delivery is delayed due to unavoidable reasons such as traffic, natural disasters, or partner stock shortages, we will notify you in advance via chat, and a forced refund on this basis is not available.

Cancellation Limits Due to Advance PreparationNext-day delivery requires advance sourcing staff and time. After customer service has accepted the order and sourcing has begun, cancellation and refunds due to personal schedule changes or a change of mind are not available.

Failed DeliveryIf the driver cannot complete delivery due to hotel/guesthouse security policy, refusal to collect external deliveries, or the recipient not being at the agreed place and time, and we cannot reach you, the order will be treated as delivered based on the delivery completion photo we sent, and will not be refunded.

Incomplete Address & No ResponseIf address information is incomplete on the delivery day, we will try to contact you via chat. If we do not receive a reply or an accurate location within 30 minutes of the notice, the order will be automatically canceled.

3. Important Notes

Refund Processing TimeIf your case meets the refund conditions, please apply via real-time chat with customer service. After a refund is approved, it may take 2–3 business days for the funds to be deposited, depending on the payment method and bank processing.

Product ImagesProduct images on the website and promotional materials are for reference only. Packaging may change without notice depending on partner circumstances, and exchange or refund is not available solely because of slight differences between the actual product and the image.

Purchasing Agency ServiceWowkorea Service delivers food and K-Mart products to foreign visitors to Korea through purchasing agency and logistics services. The final payment amount (including service fees, platform fees, and amounts converted at the real-time exchange rate) may differ somewhat from the actual KRW receipt amount. By completing an order, you are deemed to have agreed to these terms.